Polarization and acculturation in US Election 2016 outcomes – Can twitter analytics predict changes in voting preferences

Elections are among the most critical events in a national calendar. During elections, candidates increasingly use social media platforms to engage voters. Using the 2016 US presidential election as a case study, we looked at the use of Twitter by political campaigns and examined how the drivers of voter behaviour were reflected in Twitter. Social media analytics have been used to derive insights related to theoretical frameworks within political science. Using social media analytics, we investigated whether the nature of social media discussions have an impact on voting behaviour during an election, through acculturation of ideologies and polarization of voter preferences. Our findings indicate that discussions on Twitter could have polarized users significantly. Reasons behind such polarization were explored using Newman and Sheth's model of voter's choice behaviour. Geographical analysis of tweets, users, and campaigns suggests acculturation of ideologies among voting groups. Finally, network analysis among voters indicates that polarization may have occurred due to differences between the respective online campaigns. This study thus provides important and highly relevant insights into voter behaviour for the future management and governance of successful political campaigns.Green Open Access added to TU Delft Institutional Repository ‘You share, we take care!’ – Taverne project https://www.openaccess.nl/en/you-share-we-take-care Otherwise as indicated in the copyright section: the publisher is the copyright holder of this work and the author uses the Dutch legislation to make this work public.Information and Communication Technolog

Climate Change and COP26: Are Digital Technologies and Information Management Part of the Problem or the Solution? An Editorial Reflection and Call to Action

The UN COP26 2021 conference on climate change offers the chance for world leaders to take action and make urgent and meaningful commitments to reducing emissions and limit global temperatures to 1.5 °C above pre-industrial levels by 2050. Whilst the political aspects and subsequent ramifications of these fundamental and critical decisions cannot be underestimated, there exists a technical perspective where digital and IS technology has a role to play in the monitoring of potential solutions, but also an integral element of climate change solutions. We explore these aspects in this editorial article, offering a comprehensive opinion based insight to a multitude of diverse viewpoints that look at the many challenges through a technology lens. It is widely recognized that technology in all its forms, is an important and integral element of the solution, but industry and wider society also view technology as being part of the problem. Increasingly, researchers are referencing the importance of responsible digitalization to eliminate the significant levels of e-waste. The reality is that technology is an integral component of the global efforts to get to net zero, however, its adoption requires pragmatic tradeoffs as we transition from current behaviors to a more climate friendly society

Climate change and COP26: Are digital technologies and information management part of the problem or the solution? An editorial reflection and call to action

The UN COP26 2021 conference on climate change offers the chance for world leaders to take action and make urgent and meaningful commitments to reducing emissions and limit global temperatures to 1.5 °C above pre-industrial levels by 2050. Whilst the political aspects and subsequent ramifications of these fundamental and critical decisions cannot be underestimated, there exists a technical perspective where digital and IS technology has a role to play in the monitoring of potential solutions, but also an integral element of climate change solutions. We explore these aspects in this editorial article, offering a comprehensive opinion based insight to a multitude of diverse viewpoints that look at the many challenges through a technology lens. It is widely recognized that technology in all its forms, is an important and integral element of the solution, but industry and wider society also view technology as being part of the problem. Increasingly, researchers are referencing the importance of responsible digitalization to eliminate the significant levels of e-waste. The reality is that technology is an integral component of the global efforts to get to net zero, however, its adoption requires pragmatic tradeoffs as we transition from current behaviors to a more climate friendly society.</p

Quality in Mobile Payment Service in India

Part 2: Assessment of ICT enabled Smart InitiativesInternational audienceThis study seeks to determine the dimensions of quality from the perspective of “voice of the consumer”. It uses the Total Interpretive Structural Modelling (TISM) with construct of Usefulness, Ease of Use, Security &Trust, Visual Appeal, Complementary Relationship and Customer Service. The general theoretical framework of the Theory of Reasoned Action (TRA), Technology Acceptance Model (TAM), SERVQUAL, WebQual and Quality Function Deployment have been used to develop a questionnaire for Mobile Payment Service (MPS) quality. Individual’s response to questions about the quality in MPS, they are using were collected and analysed with TISM. Though, the analysis confirms with the classical theory of TAM (i.e. Usefulness and Ease of Use), additionally the results also shows the consumers perceived concern about trust and security. There is also existence of significant relationship observed between demographics of the respondents and variables measured. The study intended to analyse the service quality in MPS in light of extant research on Technology Acceptance and Service Quality via construct of behavioural interaction to use and actual usage

The Untold Story of USA Presidential Elections in 2016 - Insights from Twitter Analytics

Part 4: Social Media and Web 3.0 for SmartnessInternational audienceElections are the most critical events for any nation and paves the path for future growth and prosperity of the economy. Due to its high impact, a lot of discussions take place among all stakeholders in social media. In this study, we attempt to examine the discussions surrounding USA Election, 2016 in Twitter. Further we highlight some of the domains influencing the voter behaviour by applying the outcome of Twitter analytics to Newman and Sheth’s model of Voter Choice. Through the analysis of 784,153 tweets from 287,838 users over 18 weeks, we present interesting findings on what may have affected the polarization of USA elections

IT Consulting: A Systematic Literature Review

Part 5: Smart Solutions for the FutureInternational audienceToday information technology has become integral part of every kind of business. Organizations often need experts who have great insights in solving their business problems through information technology. This has led to development of a new field: information technology consulting (or IT consulting). This field has matured quite well in last 20 years. This study is an attempt to identify major focus of IT consulting practices and the challenges associated with them. 123 peer-reviewed academic research papers in field of IT consulting were considered for this systematic literature review. After filtering these papers, eventually 36 papers were selected. A number of major focus of IT consulting in last 20 years and challenges associated with them were identified (Education/IT Training, Auditing, Project Management, Knowledge Transfer, IT Economics, Security, Competitiveness, Applications). This review paper provides valuable information for business executives who are seeking to use IT practices for their business problems. It also provides directions for future research in IT consulting

Diffusion of blockchain technology: Insights from academic literature and social media analytics

Purpose: Although blockchain is often discussed, its actual diffusion seems to be varying for different industries. The purpose of this paper is to explore the blockchain technology diffusion in different industries through a combination of academic literature and social media (Twitter). Design/methodology/approach: The insights derived from the academic literature and social media have been used to classify industries into five stages of the innovation-decision process, namely, knowledge, persuasion, decision, implementation and confirmation (Rogers, 1995). Findings: Blockchain is found to be diffused in almost all industries, but the level of diffusion varies. The analysis highlights that manufacturing industry is at the knowledge stage. Further public administration is at persuasion stage. Subsequently, transportation, communications, electric, gas and sanitary services and trading industry had reached to the decision stage. Then, services industries have reached to implementation stage while finance, insurance and real estate industries are the innovators of blockchain technologies and have reached the confirmation stage of innovation-decision process. Practical implications: Actual implementations of blockchain technology are still in its infancy stage for most of the industries. The findings suggest that specific industries are developing specific blockchain applications. Originality/value: To the best of the authors’ knowledge this is the first study which is using social media data for investigating the diffusion of blockchain in industries. The results show that the combination of Twitter and academic literature analysis gives better insights into diffusion than a single data source.Green Open Access added to TU Delft Institutional Repository ‘You share, we take care!’ – Taverne project https://www.openaccess.nl/en/you-share-we-take-care Otherwise as indicated in the copyright section: the publisher is the copyright holder of this work and the author uses the Dutch legislation to make this work public.Information and Communication Technolog

The untold story of USA presidential elections in 2016 - Insights from twitter analytics

Elections are the most critical events for any nation and paves the path for future growth and prosperity of the economy. Due to its high impact, a lot of discussions take place among all stakeholders in social media. In this study, we attempt to examine the discussions surrounding USA Election, 2016 in Twitter. Further we highlight some of the domains influencing the voter behaviour by applying the outcome of Twitter analytics to Newman and Sheth’s model of Voter Choice. Through the analysis of 784,153 tweets from 287,838 users over 18 weeks, we present interesting findings on what may have affected the polarization of USA elections.Accepted Author ManuscriptInformation and Communication Technolog

Perceived usefulness, ease of use and user acceptance of blockchain technology for digital transactions–insights from user-generated content on Twitter

Although blockchain has attracted a great deal of attention from academia and industry there is a lack of studies on acceptance drivers. This study explores blockchain acceptance by mining the collective intelligence of users on Twitter. It maps blockchain user acceptance drivers to technology acceptance constructs. The analysis shows that users are attracted by security, privacy, transparency, trust and traceability aspects provided by blockchain. On Twitter more discussions on blockchain benefits than on drawbacks. Initial coin offering (ICO) is extensively discussed. The study provides guidelines for managers and concludes by presenting the limitations of the study along with future research directions.Green Open Access added to TU Delft Institutional Repository ‘You share, we take care!’ – Taverne project https://www.openaccess.nl/en/you-share-we-take-care Otherwise as indicated in the copyright section: the publisher is the copyright holder of this work and the author uses the Dutch legislation to make this work public.Information and Communication Technolog